Contact

Customer support for Vehicle History by VIN is [email protected]. Write in English. We do not publish a phone number, a street address, or a promise for how quickly a person replies.

For a report you already bought, include the order reference. Lost the emailed link? The find-a-report page asks for that order reference and the email you used at checkout. If you cannot find the order reference, email [email protected] from the address you paid with and ask for the link again.

Email [email protected] with your order reference.

Because a report is delivered online as soon as payment is confirmed and cannot be returned, sales are final once a report has been delivered. We will refund you in full when we charged you but could not deliver a report at all, when no records came back for your VIN (the report is headed "No usable history records came back for this VIN."), or when you were charged more than once for the same VIN in error. Email [email protected] with your order reference.

A single report is $9.99. The customer pays on the homepage or on a Stripe Checkout link from the agent API. Stripe Checkout takes the payment. Do not send card numbers, expiry dates, or security codes by email or through an assistant. The assistant must not pay for the customer.

The free preview confirms year, make and model for that VIN from the public NHTSA vPIC decode when the decode returns them. It also links to a SAMPLE report of a different, fictional vehicle. It does not show this VIN's title, accident, odometer, or other history records. Those records are requested only after payment. The preview names the categories a paid report searches and does not show record counts for this VIN.

The report is pulled and shown in the browser as soon as Stripe confirms payment. Some payment methods take longer to clear; the report is pulled when the payment confirms, not before. If you leave an email address, we also email one private link. The report is on screen either way.